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Frequently asked questions

What is the runtime of the Pixem 2, the Watch, and the 3 Micro-Beacons respectively?

The runtime is approximately 4 hours for the Pixem 2, about 3 hours for the Watch and the Micro-Beacons.

How far apart should the Beacons be placed from each other, and what is the maximum distance they can be from the camera/robot unit?

The Beacons should be placed at least 2 meters apart from each other and can be up to 100 meters away from the camera/robot unit.

Why is it recommended to place the Beacons at a higher level?

It is recommended to place the Beacons at a higher level so that they are at the same height as the robot.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment online.

What should I do if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact our customer service team immediately. We will work with you to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

How much can the cameras of the SONY AX43A and the Sony CX405 zoom?

The SONY AX43A (4K Ready to Film package) can zoom up to 20 times, and the Sony CX405 can zoom up to 30 times.

What is the total weight of the entire package including accessories?

The total package weighs approximately 3 kilograms including accessories.

How long does it take for orders to be processed and shipped?

Orders are typically processed within 2-3 business days. Once processed, shipping times vary depending on the selected shipping method and your location.

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 14 days of receipt for a refund or exchange. Please note that certain restrictions may apply.

Are there any return shipping fees?

Return shipping fees may apply depending on the reason for the return. Please refer to our return policy for more information or contact our customer service team for assistance.

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