Welcome to MLSP-Shop!
Q: How can I reach customer support for questions about returns?
A: For further questions, please contact us by phone at +1 (352) 317-3841 or email us at info@mlsp-shop.com.
Q: How do I initiate a return?
A: Please email customer service at info@mlsp-shop.com to obtain a Return Merchandise Authorization (RMA) number. Once you have your RMA, place the item securely in its original packaging and mail it to the provided return address.
Q: How does Pix4Team 2 improve image quality for tracking?
A: Pix4Team 2 uses enhanced optics and a new generation of AI with more computing capacity to deliver precise tracking and higher image quality.
Q: How far can Pixem 2 track me?
A: Pixem 2 has a tracking range of up to 100 meters (330 feet) using radio triangulation, which ensures precise tracking even in complex environments.
Q: How long do I have to return my purchase?
A: All returns must be postmarked within fourteen (14) days of the purchase date.
Q: How long does it take to process a refund?
A: Once your item is received and inspected, please allow at least seven (7) days to process the return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Q: Is free shipping available?
A: Yes, we offer free shipping on all orders over $499. These orders are shipped via UPS or USPS and typically delivered within 5-7 business days.
Q: Is Pix4Team 2 compatible with sports analysis software?
A: Yes, Pix4Team 2 works with all sports analysis software, live streaming platforms, and social media, enhancing flexibility for various sports and training needs.
Q: Is there a subscription required for using Pixem 2?
A: No, Pixem 2 does not require any subscription fees, offering a seamless and cost-effective solution.
Q: What accessories are included with Pixem 2 for tracking?
A: The Pixem 2 system includes a wearable watch and three micro-beacons, which enable reliable performance indoors and outdoors.
