Welcome to MLSP-Shop!
Q: How can I reach customer support for questions about returns?
A: For further questions, please contact us by phone at +1 (352) 317-3841 or email us at info@mlsp-shop.com.
Q: Can I return software add-ons, SD cards, or batteries?
A: No, these items are non-returnable and non-refundable.
Q: What are the additional fees for damaged packaging or items?
A: A $25 deduction will apply if packaging is damaged. Non-refundable fees include $35 for SD cards and $65 for batteries.
Q: How long does it take to process a refund?
A: Once your item is received and inspected, please allow at least seven (7) days to process the return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Q: Will I be notified when my return is processed?
A: Yes, we will notify you by email once your return has been processed.
Q: Who covers the cost of return shipping?
A: Customers are responsible for return shipping costs. We recommend using a trackable method to ensure safe return.
Q: How do I initiate a return?
A: Please email customer service at info@mlsp-shop.com to obtain a Return Merchandise Authorization (RMA) number. Once you have your RMA, place the item securely in its original packaging and mail it to the provided return address.
Q: Are there exceptions to the return policy?
A: Yes, certain items like used products, software add-ons, SD cards, and batteries are non-returnable. Damaged or scratched items are also non-returnable and will be sent back.
Q: What condition must the items be in for a return?
A: Items must be in new and unused condition, with original tags, labels, and packaging intact. Items not meeting these conditions will be sent back to the customer.
Q: How long do I have to return my purchase?
A: All returns must be postmarked within fourteen (14) days of the purchase date.
