SHIPPING & DELIVERY POLICY

Last updated April 26, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://pixem.shop/terms-and-conditions-page/.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free DHL Express 4-6 Day Shipping shipping on all domestic orders.

Once your order is packaged, we will send an email with your tracking information.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free DHL Express 4-6 Day Shipping shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://pixem.shop/return-policy/.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

• Email: info@mlsp-shop.com

Phone: +1 (352) 317-3841

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UPDATE & Live Coaching Service

Update on Move 'N See and your Live Lesson subscription

We want to give you an honest update on what’s happening with Move ‘N See, the company behind Pixem and Pix4Team.

Move ‘N See has been under court-supervised judicial reorganization (redressement judiciaire) in France since January 2026, following a declared inability to pay its debts. The Commercial Court of Brest recently extended that process through January 2027, with a court-appointed administrator now overseeing the company. In practice, this means shipping, replacement parts and customer support from Move ‘N See have been unreliable or unresponsive, based on our own experience as a retailer.

If your paid Live Lesson subscription has stopped working, or you’re worried it might, we want you to know MLSP-Shop is building a Coaching-Service. It’s not a replacement for Move ‘N See’s Live Lesson, it’s a separate, independent Coaching Web-Service we’re developing so you can keep taking the coaching lessons that matter to you, even if your subscription with Move ‘N See doesn’t work.

This week we’re opening a free test phase for early users.

Sign up here or below with your email and we’ll reach out as soon as it’s ready. Once testing wraps up, we’ll roll it out more broadly to all our customers.

We’ll keep you updated as we learn more. Thank you for your continued trust and patience.

MLSP-Shop Team

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